Customer Service Skills: the core of airline operations
We will teach you the skills you need to excel in the career in the airline industry.
The airline industry is among the most highly competitive industries in the world. Most airlines oﬀer the same flight schedules, modern aircraft, food, and amenities. The greatest edge an airline may have over the competition is its quality of customer service. IAHA's customer service training teaches students how to:
Identify and learn the diﬀerences between outstanding and poor customer service.
Learn to resolve problems and handle diﬃcult customers with self- confidence and professionalism.
Utilize best customer service practices when interacting with customers and colleagues
These skills will continue to help you advance in your career, where professionalism and job performance are valued and rewarded.
See what you will learn in our Airline/Travel Specialist Training: