flight attendant training program

flight attendant training program

Sherrie Joao
Manager, Central Reservations Control
Island Air

" After graduating, I immediately was hired as a Reservations Agent for Aloha Airlines. While there, I also became a Customer Service Agent and a Terminal Agent (luggage loader). After 5 years of service, I moved on to Island Air as an Administration Clerk where I support the Director of Station Operations for the state of Hawaii. After about 9 months later, the company re-organized and that position was eliminated. I re-joined Island Air in April, 2007 as a Customer Relations and Claims Representative. In June, 2007 I moved on to being a Group Specialist in the Central Reservations Control Department where we support our Reservations Department with e-ticket functions, process schedule changes in the SHARES B Reservations System, secure group bookings and private chartered groups, control the seat inventory and provide other various support functions. This past January, 2008 I was promoted to Manager, Central Reservations Control and I now oversee the department. This position is very challenging and I really enjoy it! I must say that the International Air Academy has surely provided a firm foundation of where I am today. They surely have an awesome staff who are eager and willing to do all that they can to ensure their students succeed! I would strongly recommend anyone to go through the program. "


Airline Reservations and Airport Services

Educational Objective: Start your new career with the airlines in just 8 weeks. Our accelerated program is specifically designed to prepare you for entry-level reservations and customer service positions in the airline industry. Learn the passenger service skills and sales techniques you'll need to succeed in public contact positions. Also, gain technical skills and confidence that will help you win promotions throughout your career. You'll train through role-playing in an environment designed to replicate a real-world workplace.

This is an accelerated program focusing on specific airline skills. Graduates are immediately qualified for reservations sales, ticket agent, gate and ramp agent positions. This program also provides an introduction to a career as a flight attendant.

Applicants must consult with an admissions representative and meet prerequisites before being accepted into our 8-week program.

Applicants must have a high school diploma or GED, type a minimum of 25 wpm and be at least 21 years old. Applicants who are at least 18 may gain acceptance by providing a letter from past employer(s) documenting a minimum of two years full-time employment in a customer service position. Because of the nature of the industry, students with a criminal record must submit a criminal history report to the Career Development Department by week three of the program. An admissions representative will direct students to an approved background check company. Consult the Admissions Department for more details.

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