Sherrie Joao
Manager, Central Reservations Control
Island Air

" After graduating, I immediately was hired as a Reservations Agent for Aloha Airlines. While there, I also became a Customer Service Agent and a Terminal Agent (luggage loader). After 5 years of service, I moved on to Island Air as an Administration Clerk where I support the Director of Station Operations for the state of Hawaii. After about 9 months later, the company re-organized and that position was eliminated. I re-joined Island Air in April, 2007 as a Customer Relations and Claims Representative. In June, 2007 I moved on to being a Group Specialist in the Central Reservations Control Department where we support our Reservations Department with e-ticket functions, process schedule changes in the SHARES B Reservations System, secure group bookings and private chartered groups, control the seat inventory and provide other various support functions. This past January, 2008 I was promoted to Manager, Central Reservations Control and I now oversee the department. This position is very challenging and I really enjoy it! I must say that the International Air Academy has surely provided a firm foundation of where I am today. They surely have an awesome staff who are eager and willing to do all that they can to ensure their students succeed! I would strongly recommend anyone to go through the program. "